Shipping policy

📦 Shipping & Returns – Policy Overview

📍 Delivery & Missed Packages
Please ensure someone is available to receive your order at the shipping address provided. Once your order ships, you’ll receive a tracking number via email — we kindly recommend monitoring it to avoid missed deliveries.

If a package is returned to us due to an incorrect address, failed delivery, or not being picked up at a carrier point, we’ll be happy to assist you in reshipping it. In such cases, a new shipping fee may apply.

👉 Please note: Original shipping costs are non-refundable.

If you experience any delivery issues, feel free to contact us with your order number — we’re here to help.

⏳ Order Processing
Orders are prepared and shipped within 2 to 8 business days. Once dispatched, you'll receive an email with tracking information.

🚚 Estimated Delivery Times

  • Germany: 2–3 business days

  • France / Netherlands: 2–5 business days

  • Spain: 5 business days

  • Rest of Europe: Delivery times may vary depending on your location

  • UK customers: 5 days.